No. The consultation is free of charge, whether you call or write to us. Our service is financed through private donations and public contributions.

You will receive advice from our experienced professionals who specialise in allergies, intolerances, respiratory and skin conditions.

By telephone, we provide advice in German and French. In writing, we respond in all languages and use translation tools if needed.

Yes, we treat your information confidentially. To process your request and for statistical purposes, we generally collect contact details. More information can be found in our privacy policy.

This varies greatly: sometimes 5 minutes are enough, sometimes it takes longer.